Resume

Profile

Dedicated and technically skilled professional with versatile support skills developed through experience as a office manager, administrative assistant, and customer service associate.

Office & Computer Skills

  • Word
  • Access
  • Firefox
  • InDesign
  • Marketing
  • Supervision
  • Database Creation
  • Bookkeeping
  • Excel
  • Outlook
  • Social Media
  • Photoshop
  • Document Preparation
  • Event Planning
  • Inventory Management
  • Office Management
  • PowerPoint
  • Internet Explorer
  • WordPress
  • Dreamweaver
  • Records Management
  • Staff Development
  • Procedures Manuals
  • Expense Reduction

Education

University of Northern Colorado                                     Greeley, CO

  • BA:  Graphic Arts, 1996

Central Community College                                            Columbus, NE

  • AA: Graphic Arts, 1991

Work History

Administrative Associate                  AccounTemps     2011 – Present

  • Reception:able to answer questions, direct calls appropriately, schedule appointments, take reliable messages² Clerical:Completed 3 week project in 2 weeks-Pulled, reconciled, and re-categorized property and asset records per new IRS depreciation regulations
  • Bookkeeping: Handle point of sales transactions, daily ledger entries, and prepare all associated reports and financial document; Cash responsibilities include petty cash (≤$250), cash drawers (≤$150.00), and house banks (≤$3,000)

Customer Service Associate         Center Partners     2008 -2011

  • Customer Service:Answer average of 12 plus in-bound client calls per hour; Educate customers about current and new products and services; Assist retention saving over 50% of clients leaving continuing services; Increase purchases sold for 85% of customer orders
  • Computer Software: Detail attention recognized reason for computer glitch; Provided feedback to IT/Development with future software integration; Decrease computer down time for account by 90%

Office/Marketing Assistant                   OfficeTeam     2008

  • Project Management:Coordinate cross disciplinary staff members toward single goal; Planning time line to complete task prior to due date lowering stress and making time for any “oh, by the way” additions
  • Marketing:Research government bid data base; Complete/update staff bio’s and project curriculum vitae; Develop winning 7-figure bid presentation
  • Travel/Event Planning: Assign teams for offsite events; Synchronize travel methods, venue, and overnight accommodations; Negotiate site facilities and supervise corporate materials to needed to travel

Office Manager                                          BGCE, Inc.     2006-2007

  • Administrative:Responsible for daily office tasks; Typing, filing, correspondence; Prepared projects for archiving at main office
  • Scheduling:Maintain schedules for project, client appointments, conference room use, and satellite office coverage; Responsible for making catering arrangements to media needs for presentations
  • Document Management: Research and found a solution for a dysfunctional library of documents; Developed corporate SOP and trained administrative staff on MS Word Styles and Format techniques; Cleaned library of glitches; Responsible for reformatting all document in a corporate re-branding
  • Marketing: Search public bid databases; Present findings to principals according to disciplines; Edit proposals; Assisted with preparing presentations

Associate                                               eQuilter.com     2002 – 2005

  • Order Processing:Assemble subscription and custom orders, Custom cut materials to client specifications, Quality check all piece work
  • Inventory Management:Quality check items on receiving, Minimize lost profit by logging all defective products to either return to manufacturer or designate for alternate sales
  • Shipping: Pack orders appropriate to products with minimal dead space or additional packing weight; Verify order, client shipping address, invoicing, and shipping method; Finalized postage for domestic and international shipping

General Manager               PCA International (CPI)     1996 – 2001

  • General Manager:Bookkeeping, Reconciling daily transactions; Monitor growth toward corporate goals; Manage and purchase inventory, Quality check product; Maintain all equipment
  • Customer Service Manager:Reception, Greet clients, Schedule appointments with all follow up calls, Resolve any client complaints, Improved client base by 110% over 5 years
  • Sales: Know products and services; Present client options appropriate to their needs; Increased sales by 250% with products and accessories; 100% collection rate
  • Marketing: Prepare new promotions materials; Update systems with new software; Provide feedback to corporate about products and services
  • Team Management: Lead trainer for district; Responsible for interview to new hire training; Set up schedules and mentor staff of 3 – 45 people; Assist with human resource questions – benefits, corporate protocols, etc.

Volunteer History

Event Coordinator                     All Seasons Chalice     2002 – Present

  • Coordination: Set meetings with facilitator teams; Mentor new facilitators as they progress in program; Communicate with volunteers about schedules and tasks; Liaison for venue set up
  • Marketing: Write and illustrate marketing materials for programs – pamphlets, posters, e-cards; Man booth during public fairs; Point of contact for participants; Manage post-event follow-up for facilitators and participants; Delivery advertising to public sights; Research print advertising comparing service benefits
  • Management: Develop contract of responsibilities for position; Write all handouts covering community expectations updating annually; Manage budget; Prepare invoices for non-profit use
  • Facilitation: Research and develop event materials individually or as part of team; Guide 6 to 30 attendees through presentation; Support other leadership in their goals; Encourage self discovery and stretching boundaries by being part of experience

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