Profile
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Dedicated and technically skilled professional with versatile support skills developed through experience as a office manager, administrative assistant, and customer service associate. |
Office & Computer Skills
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- Word
- Access
- Firefox
- InDesign
- Marketing
- Supervision
- Database Creation
- Bookkeeping
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- Excel
- Outlook
- Social Media
- Photoshop
- Document Preparation
- Event Planning
- Inventory Management
- Office Management
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- PowerPoint
- Internet Explorer
- WordPress
- Dreamweaver
- Records Management
- Staff Development
- Procedures Manuals
- Expense Reduction
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Education
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University of Northern Colorado Greeley, CO
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Central Community College Columbus, NE
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Work History
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Administrative Associate AccounTemps 2011 – Present
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- Reception:able to answer questions, direct calls appropriately, schedule appointments, take reliable messages² Clerical:Completed 3 week project in 2 weeks-Pulled, reconciled, and re-categorized property and asset records per new IRS depreciation regulations
- Bookkeeping: Handle point of sales transactions, daily ledger entries, and prepare all associated reports and financial document; Cash responsibilities include petty cash (≤$250), cash drawers (≤$150.00), and house banks (≤$3,000)
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Customer Service Associate Center Partners 2008 -2011
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- Customer Service:Answer average of 12 plus in-bound client calls per hour; Educate customers about current and new products and services; Assist retention saving over 50% of clients leaving continuing services; Increase purchases sold for 85% of customer orders
- Computer Software: Detail attention recognized reason for computer glitch; Provided feedback to IT/Development with future software integration; Decrease computer down time for account by 90%
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Office/Marketing Assistant OfficeTeam 2008
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- Project Management:Coordinate cross disciplinary staff members toward single goal; Planning time line to complete task prior to due date lowering stress and making time for any “oh, by the way” additions
- Marketing:Research government bid data base; Complete/update staff bio’s and project curriculum vitae; Develop winning 7-figure bid presentation
- Travel/Event Planning: Assign teams for offsite events; Synchronize travel methods, venue, and overnight accommodations; Negotiate site facilities and supervise corporate materials to needed to travel
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Office Manager BGCE, Inc. 2006-2007
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- Administrative:Responsible for daily office tasks; Typing, filing, correspondence; Prepared projects for archiving at main office
- Scheduling:Maintain schedules for project, client appointments, conference room use, and satellite office coverage; Responsible for making catering arrangements to media needs for presentations
- Document Management: Research and found a solution for a dysfunctional library of documents; Developed corporate SOP and trained administrative staff on MS Word Styles and Format techniques; Cleaned library of glitches; Responsible for reformatting all document in a corporate re-branding
- Marketing: Search public bid databases; Present findings to principals according to disciplines; Edit proposals; Assisted with preparing presentations
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- Order Processing:Assemble subscription and custom orders, Custom cut materials to client specifications, Quality check all piece work
- Inventory Management:Quality check items on receiving, Minimize lost profit by logging all defective products to either return to manufacturer or designate for alternate sales
- Shipping: Pack orders appropriate to products with minimal dead space or additional packing weight; Verify order, client shipping address, invoicing, and shipping method; Finalized postage for domestic and international shipping
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- General Manager:Bookkeeping, Reconciling daily transactions; Monitor growth toward corporate goals; Manage and purchase inventory, Quality check product; Maintain all equipment
- Customer Service Manager:Reception, Greet clients, Schedule appointments with all follow up calls, Resolve any client complaints, Improved client base by 110% over 5 years
- Sales: Know products and services; Present client options appropriate to their needs; Increased sales by 250% with products and accessories; 100% collection rate
- Marketing: Prepare new promotions materials; Update systems with new software; Provide feedback to corporate about products and services
- Team Management: Lead trainer for district; Responsible for interview to new hire training; Set up schedules and mentor staff of 3 – 45 people; Assist with human resource questions – benefits, corporate protocols, etc.
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Volunteer History
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- Coordination: Set meetings with facilitator teams; Mentor new facilitators as they progress in program; Communicate with volunteers about schedules and tasks; Liaison for venue set up
- Marketing: Write and illustrate marketing materials for programs – pamphlets, posters, e-cards; Man booth during public fairs; Point of contact for participants; Manage post-event follow-up for facilitators and participants; Delivery advertising to public sights; Research print advertising comparing service benefits
- Management: Develop contract of responsibilities for position; Write all handouts covering community expectations updating annually; Manage budget; Prepare invoices for non-profit use
- Facilitation: Research and develop event materials individually or as part of team; Guide 6 to 30 attendees through presentation; Support other leadership in their goals; Encourage self discovery and stretching boundaries by being part of experience
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